Right of withdrawal

You can withdraw within 14 days unless excluded (custom goods).

How to withdraw

1. Send us an email to hello@pxltshirt.com with your order details
2. State you want to withdraw within 14 days of receipt
3. We confirm receipt and next steps

Exceptions

• Custom-made or personalized goods
• Digital content after download when you consented to start immediately
• Items with hygiene seal broken

Voluntary Exchange Right

When you order with our AI-recommended design (without manual modifications), we voluntarily grant a 14-day exchange right from delivery. This goes beyond legal requirements for personalized products.

• AI-recommended designs: 14-day exchange right
• Customized designs: Exchange upon individual review only

This voluntary right applies to size/color exchanges only. Since each design is uniquely generated, refunds are excluded per § 312g Abs. 2 Nr. 1 BGB.

Defective or wrong items

If something is wrong, we fix or replace.

• Report damage or misprint with photos
• Include order number and description

Report in 3 steps

1. Email hello@pxltshirt.com with photos
2. Describe the issue and when noticed
3. Wait for return/replace instructions

Cancel before production

Before production

• You can cancel before printing starts
• We confirm cancellation by email

After production started

Once printing started, cancellation may not be possible for custom goods.

• Contact us ASAP at {email}
• We check status and options

Refunds

Timeline

• Approved refunds are processed within 14 days
• We refund to the original payment method

Amounts

• Product price and standard shipping if applicable
• We may withhold value loss for handled/used items

Returns shipping

1. Use provided return instructions
2. Pack items safely and include order number
3. Send tracking if available

Unannounced returns may be refused; always contact us first.

Digital content

By starting the download/generation you consent to performance; withdrawal can expire.

Warranty

• Statutory warranty rights apply
• Keep proof of purchase

Return conditions

• Items must be in original condition unless defective
• Include all accessories and packaging where possible

Withdrawal form (sample)

You can use your own wording; a formal form is not required.

Contact

ROST Services GmbH
Dorfstraße 36
23843 Rümpel, Germany
Email: hello@pxltshirt.com
We reply as soon as possible with next steps.

Complaints

• You can reach out via {email}
• You may use the EU ODR platform: https://ec.europa.eu/consumers/odr